A Letter To Our Customers
To Our Valued Customers,
We would like to provide you an update on how we’re responding to the COVID-19 pandemic for your planning purposes. Our companies’ purpose is to “Support the Ones Who Build Our World”, and we take this very seriously, and we know you have important jobs to do to support our way of life – even in times of crisis. We are taking every step possible to maintain business as usual and provide the level of support you require during this uncertain time.
We, like you, consider the health and safety of our people as our #1 priority. To that end, we’re taking the following measures to do our part to mitigate the spread of COVID-19:
- We are in the process of transitioning some of our back-office support people to remote work. This should be completed by Thursday. We do not anticipate this will cause any disruption in our ability to serve your needs.
- We are taking steps to enact social distancing practices both within our workforce and with our customer interactions. Though we’ve implemented these changes, all of our locations are open for business, and our Parts, Sales, Service, Field Service and Rental operations remain fully functional.
- We are asking customers to limit visits to only essential business, and to abide by the precautions we have put in place for your own safety as well as our employees’ safety.
- We made the difficult decision to self-isolate our sales reps and management who attended CONEXPO last week. Though none are currently experiencing COVID-19 symptoms, they will be in self-isolation, working remotely for 2 weeks. Thereafter, they will continue to work remotely for any time necessary. All of our sales reps and management team are readily available via phone and email to assist you in any way possible.
We will continue to communicate any changes to our operations that may impact you. Thank you for your support during this time. We are grateful to serve the vital industries that create our quality of life, and we reaffirm our commitment to support you as we have for nearly 70 years. Please reach out with anything we can do to help you at this time.
Bryan Campbell Jonathan Campbell